Why Support and Professional Services Collaboration is the key to success for Government Projects

Student Name : Vanessa 黃妮莎
Student ID : D0726551
Website:  https://blog.cloudera.com/why-support-and-professional-services-collaboration-is-the-key-to-success-for-government-projects/

 BLOG #9

Why Support and Professional Services Collaboration is the key to success for Government Projects
     While cloud providers and data analytics firms are multiplying across markets and landscapes, what seperates them one from another? How can you know which one holds the keys to your agency’s digital transformation? 
The reality is that no matter how smooth the advertising went, it’s the offerings that always matter the most. Do they offer the flexibility, agility, and end-to-end coverage needed to achieve your mission as it weathers a constantly, rapidly evolving landscape? Can they be able to support you? These are big, complicated questions with wide-ranging and equally complex answers. However this will help you analyse and make better decision on expanding your enterprise data strategy and platform that will serve your company effectively for the future
     The ideal industry partner can support the entire spectrum of maturing operations and guidance throughout the journey. That guidance should be well-informed through experience covering the entire lifespan. A brief guideline on how a processes of a day-to day operation : 
1.       End-to-End Coverage
2.       Ongoing Account Health Checks
3.       Rich Knowledge Base on Core Technical Topics
4.       Pool of cleared talent for projects that require resources with a clearance
5.       Access to on-site or remote subject matter experts across the entire stack
6.       Flexible Support
7.       24×7 (Monday-Sunday) Severity 1 Proactive Support Throughout Cleared Support Lifecycle;
8.       8×5 (Monday-Friday) Severity 2-4 Cleared Support
9.       Support for Workflows and Escalation Process
10.    Air Gap Tooling for Sensitive Data
11.    Solution Guides & Production Summaries
12.    Scheduled Cloudera Enterprise and Community Advocacy Manager Releases
13.    Thorough Documentation
14.    Proactive Support Throughout Lifecycle

15.    Community Advocacy

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