What is the relationship between KPIS and Big data?
LINK : https://www.bernardmarr.com/ default.asp?contentID=1790
Connecting the dots between big data and KPIs
Connecting the dots between big data and KPIs
The increasing datafication of our world has changed what we can measure, and how. What do I mean by datafication? I mean the huge volumes of data that we are generating every single day – every time we go online, every time we pay for something with a credit card, every time we touch in with an Oyster card on the London Underground, every time my seven-year-old asks Alexa to play their favourite song for the hundredth time that day…
This exponential increase in data means that companies have more options for measuring performance than ever before. They have more data at their disposal (and, importantly, more real-time data). And they have more options for analysing and reporting that data. As a result, there are many new types of indicators for tracking performance.
Big data has helped to overcome two major limitations of traditional KPIs: firstly, that too many KPIs are standard proxies (such as generic surveys) and, secondly, that many are lagging indicators, telling us what’s already happened. The value of proxy tools or lagging indicators in today’s fast-paced business world is increasingly limited.
Now, instead of using a standard survey to monitor staff engagement, you can monitor actual employee behaviour. While surveys are useful as a starting point or for benchmarking purposes, they have their weaknesses. For starters, people often lie on surveys – whether it’s because they’re wary of reprisals if they tell the truth, they feel they should tell the company what it wants to hear, or it’s simply not in the individual’s interests to tell the truth.
Big data technology means it’s possible to track actual behaviour. Or, to put it another way, we can understand what people really do, not what they say they do.
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