How AI Drives Customer Experience

How AI Drives Customer Experience


I think that AI will become the basis of the world one day as the only thing human cannot control is 
innovation and evolution, technology will continue to evolve because it is essentially the core of what technology is, innovation, and the end result will be that technology surpasses the human capacity if knowledge and intellectual capacity and that in its final form would be AI (artificial intelligence) that personally is my opinion.

Artificial Intelligence (AI) is no longer a futuristic term that has the ability to send shivers down our spines as it brings back memories from the movies we have all watched with robots taking over the world. AI is now perceived as a beneficial and friendly word of the 21st century and it is yet to grow even more in popularity. Corporations of all sorts and sizes and turning an eye towards the potential benefits of implementing AI into their business strategy and expectations are that the use of artificial intelligence will prevail in the coming years.

Predictions by Gartner from seven years ago show that by 2020 85% of customer relationships will be managed without the involvement of human interaction. Although this may have seemed impossible and even frightening a few years ago, we are now seeing it become reality and it is more comfortable than we had expected. We are seeing AI enter the worlds of large corporations but can be applied by smaller companies in responding to queries, nurturing leads or managing complex incoming data.

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