Big data is coming for your purchase history - to charge you more money


Blog 2: Big data is coming for your purchase history - to charge you more money

Amy Le - 黎草嵋
D0731311

Unprotected consumer data will allow price personalization by companies who know how much you need something and how much you can manage pay

Are you ready for a gas station to charge you more when you are running late or your tank is empty? Laws against price gouging typically apply in times of emergencies, for example after Hurricane Katrina. Most of the time there are no rules that limit price discrimination, and there are certainly no laws against customized products and terms of service. When you add that to the fact that federal privacy laws do a notoriously poor job of protecting our data, it’s clear that consumers are on their own.

Companies can vary their product offerings, price, and contract terms from moment to moment, tailoring offers to each consumer at their specific location and point in time. Websites personalize your experience by remembering who you are and a variety of facts about you. Your browsing history, email, and search terms all affect what you see. Google’s personalized search means that two people searching the same term don’t get the same results or see the same offers. Amazon recommends different products to different customers. And Netflix suggests what to watch based on what it learns about you.

Like products, price is customized all the time. From college tuition to plane tickets to groceries and medicine, consumers have already grown accustomed to paying dramatically different prices for the exact same thing. It’s accepted that the person sitting next to you on a flight or in a lecture hall might have paid half as much as you. Economists call that price discrimination, and it is proliferating throughout our economy.

The goal is to get to a market of one. One-to-one selling pits each individual against a far more knowledgeable and sophisticated seller. Instead of standard prices and products offered to everyone, companies can instantly set prices specifically for you. In the right circumstances, a company that knows how much you need something and how much you can manage to pay can empty your wallet in a millisecond.

Before the internet, market power was equated with a monopoly, the power of a single seller across a large market. Big data changes the game, tilting the balance dramatically in favor of data-rich sellers. Rather than raising prices uniformly across huge markets, a data-rich seller can opportunistically exercise power where traditional monopoly is not visible, charging extra for gas today and a bit more for a movie tomorrow. That granular capability is entirely new and requires new responses.

That’s why antitrust enforcement has become more important than ever as big data supercharges the power of traditional monopolies. Consumers are just as vulnerable to the effects of personalized pricing as they are to price-fixing - yet the government has done little to put safeguards in place. That’s why we must start with protecting the very weapon that companies use against us: our data.

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